Shipping policy

 

INTERNATIONAL SHIPPING 

All international orders are subject to additional customs fees. Due to your country taxes and duties. These fees are not associated with Lylune. Clients are responsible to pay the customs fees when your item arrives. Also, if the client decides to return or exchange the item(s), Lylune is not responsible for your refund on your country’s customs fees. If you have any questions about your country's customs procedure or fees, please contact your customs office.

 

TRACKING

All shipments include tracking and/or delivery confirmation number. Please check your email or in the spam folder for this information. 

Lylune is not responsible for any lost or stolen packages. Once the package(s) has been shipped, for any complaints or problems with the package(s) should be directed to the carrier. 

Once the package(s) has been shipped, the order can no longer be cancelled.